Private customers    

Designers of the Tech future of fulfillment

Hermes Fulfilment Tech Solutions

Welcome to Hermes Fulfilment Tech Solutions (HFTS)

As a wholly owned subsidiary of Hermes Fulfilment, we at HF Tech Solutions (HFTS) have been pooling the tech knowledge of the entire group of companies since 2022. Whether at our Hamburg headquarters or at the German Hermes Fulfilment locations - we take on every digital challenge. From warehouse management systems (WMS) to business intelligence (BI), artificial intelligence (AI) and robotics, we have over 100 tech professionals making Hermes Fulfilment's digital infrastructure strategically and technically fit for the future. As a reliable partner and link between specialist and technology experts, we develop digital logistics standards and marketable IT and BI solutions. In this way, we support existing and new Hermes Fulfilment Group locations in developing successfully and sustainably in order to grow even better together.

Are you passionate about digitalization? Do you find tackling new projects exciting? Do you love constantly adapting structures to new requirements? Then apply for a job with us. Even if you don't yet have a tech background or are just starting out in your career, you are very welcome at HF Tech Solutions.

To the vacant HFTS positions


Start-up atmosphere in a large corporation

That's exactly what you can expect at HF Tech Solutions. We have all the power of the Hermes Fulfilment Group - and therefore the Otto Group - behind us. Nevertheless, we are an independent team. With us, you will find flat hierarchies, diverse tasks, dynamism and good teamwork. We have short decision-making paths with plenty of freedom to shape our processes and structures. That's what makes working at HF Tech Solutions special.

What we do

We are a strong partner when it comes to comprehensive digital solutions or service-oriented IT architectures. As the technical backbone for logistics, we ensure that all tech processes and IT operations in fulfillment are robust and run smoothly. For example, we develop modular warehouse management systems (WMS) with manageable standards for logistics. In this way, we create particularly flexible systems and help to move millions of shipments worldwide.
At HF Tech Solutions, we see ourselves as an organization between retailers (such as OTTO, AboutYou and bonprix), service providers and partners. In addition to our own developers, these include external tech specialists. We provide demand IT for them and act as a tech interface to ensure that all data is automatically entered into the systems. We can even handle product ranges as diverse as those of Hermes Fulfilment customers with our tech solutions. Thanks to our strong new F2X platform, we also integrate retailers outside the Otto Group into our IT infrastructure.

  • Business Intelligence (BI)

    As a business intelligence service provider for intralogistics and related transport processes in the Otto Group, we cover inbound, outbound and returns processes. We use business intelligence systems to automatically process data about the logistics processes at the Hermes Fulfilment Group's European locations in real time. AI is not just a buzzword for us. With descriptive, predictive and prescriptive analytics, we apply all the methods of modern business intelligence (BI) to make efficient, data-driven logistics possible. This is because we use our algorithms to predict what tomorrow's processes will look like based on our data. Stakeholders use our data as a basis for making data-driven decisions to further optimize logistics processes within the entire Otto Group.

  • Planning & Analytics

    With Planning & Analytics, we provide BI solutions based on a combination of cost, time and quantity data. We cover several specialist areas: Controlling, logistics billing and logistics quantity planning. Here, too, we use advanced analytics to implement all facets of modern BI. Our customers are controlling, billing management, operations and retailers within the Otto Group.

  • Logistics

    Together with our partners, we are continuing to develop the FLASH logistics BI platform.

    This provides us with the perfect data basis, from streamed data from logistics processes to fully calculated and visualized key figures. In this way, we are using state-of-the-art technology to meet BI requirements in the direction of AI.

    We have aligned our team structure with the logistics processes and develop joint solutions in our specialist groups (inbound, outbound, returns). This makes us particularly efficient. We bundle all BI process requirements in order to develop solutions in cross-functional teams that contribute to the success of the Hermes Fulfilment Group in the fast-moving logistics sector.

  • Information Technology (IT)

    As a know-how provider and innovation driver in IT, we at HF Tech Solutions make a significant contribution to increasing customer benefits and cost efficiency. Our focus is on creating reliable IT products and shaping change with tech projects, especially in logistics. In addition, we always keep an eye on operations and enable robust, smooth processes.

    1. product management

    In IT product management, we are responsible for the entire life cycle of our approximately 100 IT applications, from warehouse management, returns and support systems to integration solutions. We are also responsible for innovation topics such as the use of robotics solutions. We are already supporting a large number of proof of concepts in this area and act as an enabler for logistics locations and administration.

    We develop our products both with internal service providers and with external partners. We also have our own development team, which mainly focuses on business-critical applications, such as our integration systems. Together with the test and quality management team, we ensure a key success factor for our IT products: software quality. We identify potential errors at an early stage and thus minimize the risks for our company as much as possible. Our demonstrable software quality and reliable, high-quality IT products give us a decisive competitive edge.

    2. project management

    If you want to shape change, there is no getting around innovation-driven tech projects - be it the introduction of software solutions or the implementation of security and infrastructure issues.

    At HF Tech Solutions, we are very well positioned for this: We have our own PMO team as well as our own project portfolio management - and our specialized project management team always sets the optimal framework to handle small and large issues. The teams not only have extensive know-how for the project business, but also in-depth expertise to work cross-functionally with other departments and stakeholders on an equal footing.

    3. support and system administration

    In order to achieve our ambitious goals, we must always focus on operations and ensure the smooth, secure operation of network infrastructures and server environments. This is exactly what our system administrators do, especially in the context of logistical processing - both nationally and internationally. We also provide support for IT security requirements and implement them. Our tasks also include advising on IT infrastructure projects and operating concepts.

    Our system support colleagues work hand in hand with the system administrators and ensure first, second and third level support, among other things. They take care of the operation of workstation systems and end devices across locations and countries.

We live the values of the Hermes Fulfilment Group

Together with the Hermes Fulfilment Group, we live our corporate values of creativity, mindfulness, diversity and team spirit. After all, our diverse team is a key shaper and driver of our success. To this end, we give everyone at HF Tech Solutions the opportunity to tackle tasks, develop individually and learn - plenty of freedom to make a difference.

Get to know our corporate values


Hermes Fulfilment Group - That's what makes us special!

"I think it's great that we can work so flexibly. Especially with children."

Monique Aßmus, HR Specialist, Hamburg office

"Hermes Fulfilment offers me a secure job in an internationally growing company with flexible working hours and the opportunity to work from home from time to time."

Anne Wien, Operations Manager, Langenselbold site

"I find it attractive to receive special benefits such as vacation pay in our company."

Philipp Rohde, apprentice, Haldensleben site

Your benefits in the Hermes Fulfilment Group

As a colleague within the Hermes Fulfilment Group, you always give your best. That's why we do our best for you - with an attractive overall package of corporate culture, practiced values and benefits in a wide range of areas.

Discover all benefits


Insights into the world of work

Your contact options

Contact person for your job in the specialist and management area


Would you like to apply or do you have any questions about working at Tech Solutions? Then get in touch with me. I look forward to hearing from you!

E-mail me at Maren.Denz(at)

Phone: +49 (0)40 646041-4757 / +49 (0)160-90660413

Wir wünschen Frohe Weihnachten!