Designers of the Tech future of fulfillment

As a business intelligence service provider for intralogistics and related transport processes in the Otto Group, we cover inbound, outbound and returns processes. We use business intelligence systems to automatically process data about the logistics processes at the Hermes Fulfilment Group's European locations in real time. AI is not just a buzzword for us. With descriptive, predictive and prescriptive analytics, we apply all the methods of modern business intelligence (BI) to make efficient, data-driven logistics possible. This is because we use our algorithms to predict what tomorrow's processes will look like based on our data. Stakeholders use our data as a basis for making data-driven decisions to further optimize logistics processes within the entire Otto Group.

With Planning & Analytics, we provide BI solutions based on a combination of cost, time and quantity data. We cover several specialist areas: Controlling, logistics billing and logistics quantity planning. Here, too, we use advanced analytics to implement all facets of modern BI. Our customers are controlling, billing management, operations and retailers within the Otto Group.

Together with our partners, we are continuing to develop the FLASH logistics BI platform.

This provides us with the perfect data basis, from streamed data from logistics processes to fully calculated and visualized key figures. In this way, we are using state-of-the-art technology to meet BI requirements in the direction of AI.

We have aligned our team structure with the logistics processes and develop joint solutions in our specialist groups (inbound, outbound, returns). This makes us particularly efficient. We bundle all BI process requirements in order to develop solutions in cross-functional teams that contribute to the success of the Hermes Fulfilment Group in the fast-moving logistics sector.

As a know-how provider and innovation driver in IT, we at HF Tech Solutions make a significant contribution to increasing customer benefits and cost efficiency. Our focus is on creating reliable IT products and shaping change with tech projects, especially in logistics. In addition, we always keep an eye on operations and enable robust, smooth processes.

1. product management

In IT product management, we are responsible for the entire life cycle of our approximately 100 IT applications, from warehouse management, returns and support systems to integration solutions. We are also responsible for innovation topics such as the use of robotics solutions. We are already supporting a large number of proof of concepts in this area and act as an enabler for logistics locations and administration.

We develop our products both with internal service providers and with external partners. We also have our own development team, which mainly focuses on business-critical applications, such as our integration systems. Together with the test and quality management team, we ensure a key success factor for our IT products: software quality. We identify potential errors at an early stage and thus minimize the risks for our company as much as possible. Our demonstrable software quality and reliable, high-quality IT products give us a decisive competitive edge.

2. project management

If you want to shape change, there is no getting around innovation-driven tech projects - be it the introduction of software solutions or the implementation of security and infrastructure issues.

At HF Tech Solutions, we are very well positioned for this: We have our own PMO team as well as our own project portfolio management - and our specialized project management team always sets the optimal framework to handle small and large issues. The teams not only have extensive know-how for the project business, but also in-depth expertise to work cross-functionally with other departments and stakeholders on an equal footing.

3. support and system administration

In order to achieve our ambitious goals, we must always focus on operations and ensure the smooth, secure operation of network infrastructures and server environments. This is exactly what our system administrators do, especially in the context of logistical processing - both nationally and internationally. We also provide support for IT security requirements and implement them. Our tasks also include advising on IT infrastructure projects and operating concepts.

Our system support colleagues work hand in hand with the system administrators and ensure first, second and third level support, among other things. They take care of the operation of workstation systems and end devices across locations and countries.