Private customers    

Warehouse and returns logisticsat high speed

Hermes Fulfilment

We get up every day to give our all. We fulfill wishes by handling the warehouse and returns logistics for many different online retailers. To do this, we have millions of different items in stock at our locations in Europe and North America. And we are proud to be a fast and flexible partner between retailers and shipping companies. We hand over 500 million consignments to them every year. We make sure that all orders, from smartphones to shoes and evening dresses to washing machines, get on their way quickly.
Our goal: to be one of the three largest B2C fulfillment service providers in Europe by 2028. We are doing our best to achieve this - with team spirit, diversity, creative drive and mindfulness. We also get everything out of our processes with robotics and AI. For our customers and for you.

What we do

Over 8,000 warehouse heroes work at Hermes Fulfilment. We store and pack items for online retailers and hand over parcels to a wide range of delivery services. We use the latest technologies to become even faster and more environmentally friendly. Because we specialize in specific items at each of our locations, we are particularly efficient.

  • Store

    We store a wide variety of items for different online shops. From a pair of socks to a smartphone to a washing machine, we really do stock everything. Our warehouses are just as diverse as our product range: in Haldensleben (Hamburger Straße), for example, we have a 30 meter high-bay warehouse and in Ohrdruf we work with self-propelled vehicles in our picking warehouse.

  • Collect and pack

    When customers order something, it's time for us to get started. Because now we do everything we can to hand over the order to a delivery service as quickly as possible. First, our employees collect the items in the warehouse. At many locations, we are supported by machines. In our high-bay warehouse in Haldensleben, for example, robots pick the items from the shelves. Our colleagues then pack them for dispatch. In parcel logistics (parcels up to 31.5 kg), we normally hand over shipments in 24-48 hours. It can take a little longer for larger items, as delivery reliability is particularly important here - we hand over large items to the haulage companies within 48-72 hours.

  • Hand over to shipping company

    As soon as a parcel is packed, we hand it over to a shipping company, such as our sister company Hermes Germany. However, because we work with all known delivery services, customers decide for themselves who receives their parcel from us.

  • Retoure

    Customers are happy that they received their parcel quickly. However, if an item is not to their liking, the customer simply sends it back to us. We then check, repair and clean the items in our returns centers. And make them fit for the warehouse again, where they await their next order.


Locations in Europe and North America



1 million

Articles in the range

500 million

Shipments every year

Unser Logistikprozess

Begleite uns auf eine faszinierende Reise durch den gesamten Logistikprozess der Hermes Fulffilment! In diesem Video nehmen wir Dich mit auf eine Tour durch unsere Prozesskette an unserem Standort in Ansbach - vom Moment der Ankunft des Pakets im Lager bis hin zu seinem finalen Versand. Willkommen hinter den Kulissen bei Hermes Fulfilment!

The Otto Group

Our success story

Our company was founded in 2006 as part of the Otto Group and has been called Hermes Fulfilment since 2009. We have been successful in the fast-moving world of e-commerce ever since we were founded. We are constantly growing with new locations throughout Europe and North America, for example with our automated returns warehouse in Haldensleben, which we opened in 2011. And we do everything we can to fulfill customer wishes with modern logistics. We even won the Logistics Innovation Award for this in 2013. But this is just the beginning for us. Because we want to continue to grow - and become one of the 3 most successful logistics fulfillment companies for parcel and large item logistics in Europe by 2028.

Our customers in the Otto Group

Hermes Fulfilment is a company of the Hermes Group and thus of the Otto Group. We store, pack and dispatch goods for many Otto Group companies. These include the online shops of Otto, Bonprix and About You. If a customer does not like an item, we handle the return.

Your benefits in the Hermes Fulfilment Group

As a colleague within the Hermes Fulfilment Group, you always give your best. That's why we do our best for you - with an attractive overall package of corporate culture, lived values and benefits in a wide range of areas.

Discover all benefits

Our management

"By 2028, we aim to be one of the three most successful B2C fulfillment service providers in parcel and large item logistics in European e-commerce."

Kevin Kufs CEO | Chairman of the Management Board

Wir wünschen Frohe Weihnachten!